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TPCloud is a cloud infrastructure and virtual server service developed by Tien Phat Technology Joint Stock Company (TPCOMS). On November 11, 2019, the TPCloud cloud service was first launched in Vietnam, becoming the FIRST cloud service deployed, validated, and guaranteed by VMware, a leading global cloud service provider. TPCloud’s services are provided with high security standards, combined with TPCOMS’ infrastructure connected to Internet service providers in Vietnam, ensuring businesses remain connected and efficient.

– Utilizes VMware technology platform
– Safe and secure
– 99.99% Uptime SLA
– Robust infrastructure
– Cost-effective
– Professional operations and support team. 24/7/365 customer support

Yes, TPCloud is the FIRST Cloud service in Vietnam to be deployed, verified, and recognized by VMware as a Professional Cloud Provider with VMware Cloud Verified certification. This ensures our services comply with VMware’s highest standards for performance, compatibility, and reliability.

Yes, TPCloud provides consulting and support services for customers during the migration process of systems from physical infrastructure or from other cloud providers to the TPCloud platform. Our team of experts will help you plan and execute the migration process smoothly, minimizing risks and downtime.

TPCloud’s service pricing is typically based on the amount of resources you use (e.g., vCPU number, RAM, storage, bandwidth) and the type of service you choose. We offer a variety of service packages and flexible payment options on a monthly, quarterly, and annual basis to suit your budget and usage conditions.

Yes. Please contact the Account Manager to provide information and receive a VAT invoice.

TPCloud may have trial programs or special offers for certain services, depending on the time. Please contact our sales team for more details on available programs.

TPCloud’s infrastructure is located in a Tier III (Rated 3 – TIA 942) internationally certified data center in Vietnam, ensuring strict standards for physical security, access control, backup power systems, cooling, and fire prevention.

TPCloud will immediately implement a 6-step incident response process to promptly resolve the issue and ensure continuous system operation:
1. Incident Detection
2. Incident Severity Assessment
3. Customer Notification
4. System Restoration
5. Testing and Remediation
6. Detailed Incident Report

Yes, because the infrastructure is located in data centers within Vietnam, using TPCloud services helps businesses ensure compliance with Vietnamese laws and regulations on data storage and ownership (Decree 72/2013/ND-CP, Decree 53/2022/ND-CP, and Decree 13/2023/ND-CP).