FAQ

TPCloud, developed by Tien Phat Technology Corporation (TPCOMS), provides cloud infrastructure and virtual servers. Since its launch in Nov 2019 in Vietnam, TPCloud has become the ONLY cloud service deployed, validated and guaranteed by the world's leading cloud service - VMware. TPCloud service supplies the highest Security Standards service, using the reliable infrastructure of TPCOMS to help the Internet always be connected and efficient.
- Using the entire technology platform of VMware
- Safety and security
- 99,99% Uptime SLA
- Powerful infrastructure
- Cost optimization
- Professional operating and support team in accordance with VMware training standards, 24/7/365 customer support
Yes, TPCloud is the FIRST cloud provider in Vietnam deployed, validated, and recognized by VMware as a Professional Cloud Provider with the VMware Cloud Verified certification. This ensures our services adhere to VMware's highest standards for performance, compatibility, and reliability.
Yes, TPCloud offers consulting services and customer support throughout the migration process, whether moving from physical infrastructure or other cloud providers to the TPCloud platform. Our team of experts will assist you in planning and executing a smooth transition, minimizing risks and downtime.
TPCloud's service pricing is typically calculated based on the resources you consume (e.g., number of vCPUs, RAM capacity, storage capacity, bandwidth) and the type of service selected. We offer diverse service packages and flexible payment models (monthly, quarterly, and annually) to fit your budget and usage needs.
Yes. Please contact your Account Manager to provide the necessary information and receive your VAT invoice.
TPCloud may offer trial programs or special promotions for specific services, depending on availability and timing. Please contact our sales team for more detailed information about current offers.
TPCloud's infrastructure is hosted in international standard Tier III (Rated 3 – TIA 942) certified data centers located in Vietnam. This ensures adherence to stringent standards for physical security, access control, redundant power systems, cooling, and fire prevention and suppression.
When a technical incident occurs, TPCloud immediately initiates a 6-step incident handling process to ensure timely resolution and continuous system operation:
1. Incident Detection
2. Severity Assessment
3. Customer Notification
4. System Recovery
5. Testing and Resolution
6. Detailed Incident Reporting
Yes. As our infrastructure is located in data centers within the territory of Vietnam, using TPCloud services helps businesses ensure compliance with Vietnamese regulations on data storage and sovereignty (specifically Decree No. 72/2013/ND-CP, Decree No. 53/2022/ND-CP, and Decree No. 13/2023/ND-CP).
Absolutely. We support flexible resource upgrades at any time, enabling you to easily scale your system's performance based on your requirements. Please contact our customer support team for assistance and to implement the upgrade quickly.
Yes, the TPCloud team can provide consulting support to help you select appropriate configurations, utilize resources efficiently, and implement cost optimization strategies (e.g., shutting down unused resources, choosing the right storage types, etc.).